Quality Guide

HOW OUR DEVICES ARE SELECTED AND RANKED

Data erased and tested

All data has been erased and the devices have been reset to their factory settings. You can see below in our Quality Guide each classification of product we carry, and which tests have been performed and passed.

Batteries and back covers

VB PHONES receives devices from multiple long-term partners. VB PHONES does not remove any backs or batteries before shipping devices to our customers. We simply sell the devices as we receive them. We have found that a large percentage of the devices we receive come with backs and batteries. But we cannot guarantee that each device will come with them. Please speak with your sales representative if you have any questions about this policy.

IMEI Guarantee

The large majority of our devices are Clean IMEI and the IMEI Status is displayed. Should any discrepancies arise with the IMEI within 30 days of your invoice receipt, please notify your dedicated account manager, and we will swiftly rectify the issue.

Unlocked vs Locked to carrier.

Some devices are locked to a carrier. The carrier the device is locked to will be clearly listed on our inventory sheet inside our Customer Portal.

Photos not available

We sell many devices per month. This means that unfortunately we do not have the capabilities or time to take pictures of each device we sell. If you prefer to purchase devices after seeing a picture of them, you can do so through our eBay stores.

Accessories

We sell both new and used devices. Our used devices do not come in their original packaging nor with their original accessories unless otherwise stated.

How we grade our devices

Near Mint Condition

Available in:
  • A Stock
  • Locked A

Item may have these issues:

  • Light usage on housing
*Account locked devices will have a software lock that needs to be removed before the device can be used.

Device Functionality

  • The power button works and the device turns on without any issues.
  • The device has been factory reset and all previous data has been erased.
  • The software on this device will not loop or freeze.
  • The touchscreen of the device will be in working condition.
  • The glass that covers the LCD is intact with no cracks.
  • The LCD will have no screen burn, discoloration or white/black spots.

Good Condition

Available in:
  • B Stock
  • Locked B

Item may have these issues:

  • Light scuffing or one crack on camera
  • Light scratches on screen
  • Moderate usage on housing
  • Some cracks on housing
*Account locked devices will have a software lock that needs to be removed before the device can be used.

Device Functionality

  • The power button works and the device turns on without any issues.
  • The device has been factory reset and all previous data has been erased.
  • The software on this device will not loop or freeze.
  • The touchscreen of the device will be in working condition.
  • The glass that covers the LCD is intact with no cracks.
  • The LCD will have no screen burn, discoloration or white/black spots.

Heavily Used Condition

Available in:
  • C Stock
  • Locked C

Item may have these issues:

  • Heavy scuffing or cracks on camera
  • Heavy scratches on screen
  • Heavy usage on housing
  • Moderate cracks on housing
*Account locked devices will have a software lock that needs to be removed before the device can be used.

Device Functionality

  • The power button works and the device turns on without any issues.
  • The device has been factory reset and all previous data has been erased.
  • The software on this device will not loop or freeze.
  • The touchscreen of the device will be in working condition.
  • The glass that covers the LCD is intact with no cracks.
  • The LCD will have no screen burn, discoloration or white/black spots.

Phone Conditions

Here are some information on each phone condition category we sell.

MINT CONDITION

  • Functionality – Guarantee Fully Functional.
  • Like new with minimal signs of use.
  • Cosmetic – Front /Back Glass – Little to no imperfections.
  • Cosmetic - Housing – Little to no imperfections.

GOOD CONDITION

  • Functionality – Guarantee Fully Functional.
  • Moderate scratches on glass can be felt by fingernail.
  • Cosmetic - Front / Back Glass – Average signs of cosmetic imperfections. Including scuff marks, scratches, small dents and (or) nicks.
  • Cosmetic - Housing - Average signs of cosmetic imperfections. Including scuff marks, scratches, small dents and (or) nicks.

FAIR CONDITION

  • Functionality – Guarantee Fully Functional.
  • Cosmetic - Front / Back Glass – Heavier signs of cosmetic imperfections.
  • Cosmetic - Housing – Heavier signs of use with multiple cosmetic imperfections, these may include scuff marks, deep scratches, small dents, chips, and or nicks with no cracks.